Shift Manager

Website Alshaya Group

Job Details


Qualification  Any Graduate
Industry  Private
Employment Type  Full Time
Work Hours  8 Hours
Salary  AED 3000 To AED 3800 Per Month


The role:

You will carry the responsibility for the performance of typically a group of machines and its team members – within this environment the ability to effectively communicate across shifts will be key, (typically the need to give and receive shift handover information). The role has a number of direct team members (typically 20-30 as direct reports)


  • To ensure efficient operation of workstations during the shift whilst following site safety, quality, and operational procedures.
  • To ensure effective and efficient use of labor and resources.
  • To train staff in all areas (were competent to do so) including normal operation, changeover, and routine maintenance tasks as required.
  • Coordinate the efforts of line engineers to minimize downtime and maximize productivity.
  • Liaise with QA / QC to ensure quality and technical matters are promptly addressed.
  • To ensure the area output, manning and quality standards are achieved.
  • Participate in routine engineering tasks and manage line engineers to ensure continuous improvement and planned maintenance work is kept up to date.
  • The role holder may need to work off shift as and when the need may arise to contribute to project work or continuous improvement initiatives.
  • Ensure adherence to all company quality, safety, environmental & production procedures, and policies.
  • The role holder must be prepared to train in additional skills, e.g., engineering.
  • This is a shift position. Night (or rotating) shift may be required. The hours worked will be appropriate to reflect the needs of the business.
  • Control staff levels & report and undertake disciplinary matters (to verbal level) in line with company policy.
  • Ensure the use of standard operating procedures to give a consistent platform for carrying out packaging operations.

Key Outputs

In addition to being able to undertake all the key outputs of the team member role, you will also be expected to undertake the following tasks:

People Management & Development

  • Carries out an appraisal of immediate team members.
  • Monitors progress and give feedback to the team.
  • Carry out disciplinary action to a verbal warning in conjunction with HR.
  • Reports non-conformance of operatives to shift manager for action.
  • Be involved in the recruitment process for your own team members.
  • Works to deliver against set KPI targets.
  • Develop team via regular coaching and mentoring, training, and leading by example.
  • Assesses competence of operational skills, and trains others. Assess new starters with shift managers.
  • Carry out skills analysis and determine training priorities. Take ownership of skills matrix for own team.
  • Identify your own training needs.
  • Report to the training team when training is completed in the factory, ensuring the training records are up to date.
  • Requests holidays to Production Manager.
  • Ensure adequate manning of lines to enable line to run. Organize labor during breaks to ensure manning levels are maintained.
  • Creates and updates succession plans for key operators.
  • Supports new starter programs by ensuring they have a departmental induction.


  • Ensure W.I.’s are developed and maintained in a timely manner. Carry out a first-level review of SOPs.
  • Ensures operators work according to W.I.’s.
  • Ensure training is delivered to W.I.’s standard.
  • Review performance against KPIs – OEE, losses, and isolations.
  • Drive cost savings through efficient use of resources at their disposal.
  • Ensure that team member are kept informed of the current financial performance of the lines they work on.
  • Ensure that the materials are available and online in a timely manner.
  • Audit paperwork/check sheets and takes corrective action.
  • Ensure paperwork is filled in accurately and in a timely manner.
  • Plan resources and materials for the changeover.
  • Must start/stop/changeover themselves OR, when believed it is appropriate, and ensure that this has been clearly delegated to – and is carried out by – a trained deputy.
  • Ensure start-up and shutdown checks are carried out.

Continuous Improvement

  • Generates suggestions for continuous improvements.
  • Participate in continuous improvement initiatives within the department.
  • Ensure the line is running to optimum quality and speed.
  • Support CAPEX proposals in line with safety, OEE, and quality improvements, with a view to reducing operating costs.
  • Use data capture systems or daily reports to improve performance and reduce waste in their area.
  • Problem-solve issues as they arise during the shift and escalate to the production manager as appropriate.
  • Carry out equipment and material trials and ensure all settings and procedures are documented in accordance with site procedures.


  • Carry out basic engineering tasks subject to having completed relevant training when training is given.
  • Ensures relevant documents are completed for engineering, maintenance, and lubrication.
  • Ensures operatives are not accepting repeating problems – and that they are reported to the shift manager and Maintenance Manager to be resolved as soon as possible (i.e., stop and fix before end of shift)
  • Ensure any stoppages and downtime during the shift are accounted for by the teams.
  • Routinely carry out visual inspections of equipment.

Quality Management

  • Ensure compliance with all manufacturing checks and take corrective action where appropriate.
  • Take responsibility for specification and procedural compliance.
  • Ensure that finished and intermediate goods meet customer expectations/standards and that deviations are controlled and managed.
  • Act on any quality issues seen anywhere in the factory even if outside their own area of responsibility.
  • Take action as instructed for all spec products.
  • Attend taste panels as and when requested.
  • Carry out line/area audits every 4 hours. Record non-conformances and take appropriate action.
  • Report any non-routine cleaning requirements to the site Hygiene Manager.
  • Ensure that clean-as-you-go practices are maintained by plant operatives.
  • Report to the Production Manager and Engineering any concerns relating to the operation and functionality of CCPs.

Health & Safety

  • Be part of a team to assist in the writing of risk assessments.
  • Understands the hazards in their area of responsibility and ensure the team’s safe working.
  • Never walks away from unsafe action or condition.
  • Understands their Health and Safety responsibilities and adheres to safe working practices (WI’s);
  • Ensure compliance with relevant policies and procedures (I.e., PPE policy);
  • Ensure the teams carry out safety audits (Daily Safety Checks on guards and equipment on their lines);
  • Supports and encourages the reporting of near misses and complete near-miss forms.
  • Assists investigations as required. Where possible implements recommended improvements.
  • Report accidents immediately to the Production Manager.
  • IOSH Managing Safely (or equivalent).


  • Deputize the Production Manager for daily production/planning meetings.
  • At end of the shift meeting with the Production Manager for an onsite performance review collating any information required for handover to the following shift.
  • Ensure the team is briefed on key priorities for the shift within 5mins of start; regularly update the team on progress.
  • Ensure line /process teams and self-attend team briefs.
  • Ensure reporting of exceptional performance matters (i.e., out of spec, incidents, and accidents, etc.) are managed in accordance with QAS;
  • Ensure communication boards for their own process area are maintained on a shift-by-shift basis.
  • Carry out start/end shift handover with opposite Shift Manager daily.
  • Ensure line handovers take place.

Key Relationships

  • Be able to communicate work issues confidently and clearly across all levels of the business.
  • Key relationships are with team members, other Shift Managers, and Production Managers on a daily basis.
  • Be able to communicate machine/equipment problems with engineers and agree on a course of action.
  • Liaise with the training team members.
  • Liaise with technical team members.
  • Decision-making Authority
  • Responsible at all times for the performance, quality, and safety in their areas, the Shift Manager can stop any process where they think it is not compliant with Food Safety and Health and Safety process on site.
  • Return to work interviews of all team members.
  • Movement of staff resources as required.
  • Release of staff for training and other relevant events.
  • Authorizing of holidays.
  • Set targets for team members.
  • Disciplinary action to a verbal warning in conjunction with HR.

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