Community Service Clerk

Home to vast parkland and attractions including Grouse Mountain, Lynn Canyon and Capilano Suspension Bridge, the District of North Vancouver is inspired by nature, and enriched by people. Designated one of BC’s Top Employers for 5 years, the District offers exciting professional development opportunities and a competitive total compensation package including a nine day fortnight and remote work options. This is an exciting time to join the District, as we embark on a range of initiatives to transform digital service delivery, customer experience, and our approach to climate action. Known for being a flexible, family-friendly employer with an inclusive workplace culture, the District of North Vancouver offers an exceptional workplace culture. If you are civic-minded and interested in making an impact on people and businesses on the beautiful North Shore, consider working for the District of North Vancouver.

We are looking for a temporary full-time Community Service Clerk to provide customer service and clerical support in the Planning, Properties and Permits Division. As the public’s primary point of contact for the division, you will provide information and assistance via e-mail, on the phone and at the Development Services counter on matters related to departmental activities and procedures with an emphasis on the areas of permits, licences, planning and environment. Proven excellence in customer service is essential.

Duties will include accepting, reviewing, processing and issuing permits and business licenses; providing information related to permits, licenses, and relevant bylaws; receiving and booking inspections; calculating fees and processing payments; receiving and processing requests for service; providing staff support and performing general departmental activities; and preparing a variety of documents.

The successful applicant will have:

• The ability to deliver a high level of customer service and deal effectively and courteously with the public, council, staff, contractors, and other external contacts and agencies in processing inquiries and complaints; provide a variety of factual information and related services in a professional manner; and work under pressure and function effectively while dealing with contentious matters and tight timelines.
• The ability to perform assigned clerical, data entry and related duties; and make independent decisions in accordance with departmental rules, regulations, policies and procedures.
• Sound knowledge of business English; formatting of a variety of documents; and office procedures, along with sound knowledge of the applicable sections of various bylaws and of departmental rules, policies and procedures governing the work.
• The ability to perform accurate mathematical calculations and be proficient with EnerGov, eDocs document management, MS Word, MS Excel, MS Outlook, Adobe Professional, and other software applications, cashiering experience an asset.

Qualifications: Grade 12, supplemented by post-secondary business or business application courses plus sound related clerical experience involving public contact, or an equivalent combination of training and experience. Ideally, you have experience working in a municipality or other high-volume customer service role involving data processing in which accuracy is critical; are able to work as part of a team and deal effectively and courteously with internal and external contacts; as well as have the ability to handle all interactions with positivity, promptness, tact and diplomacy. Adaptability and enthusiasm to take on new challenges are paramount.

Salary: The pay range for this unionized position is $26.34 – $30.94 (2021 rates) per hour based on a 35-hour work week.

The District of North Vancouver is committed to creating a diverse, inclusive, and accessible work environment. If you have what we’re looking for and have a passion to serve people and the community, and a demonstrated commitment to supporting a healthy and safe workplace, we would like to hear from you. Please apply on-line at https://careers.dnv.org to be considered. This position will remain open until filled.

We respectfully acknowledge the Coast Salish peoples, specifically the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh Úxwumixw (Squamish), and səlilwətaɬ (Tsleil-Waututh), on whose ancestral lands the District of North Vancouver is located.

We thank you for your interest in employment with the District of North Vancouver and advise that only those shortlisted for an interview will be contacted.