Technical Operations Manager
Location
regular, United States
$
Salary
40
Salary Type
Hourly
Introduction
Telnyx is seeking a Technical Operations Manager to lead our global IT and Security operations, ensuring business continuity,
Job Details
As the senior leader of IT at Telnyx, you'll report directly to the CEO and take ownership of the company's IT infrastructure, security frameworks, and internal systems worldwide. You'll drive strategy, elevate operational maturity, and lead a distributed team focused on resilience, automation, and security at scale.
What You'll Do
- Lead and scale the IT and Security Operations teams globally, fostering a culture of ownership, accountability, and technical excellence.
- Own and evolve the security and compliance strategy, maintaining adherence to frameworks such as ISO 27001, SOC 2, GDPR, CCPA, and PCI.
- Oversee global IT systems supporting distributed teams and high-availability environments, ensuring reliability, scalability, and security.
- Monitor and improve application compliance, proactively identifying gaps and collaborating with Product Owners to drive continuous improvement.
- Lead disaster recovery and business continuity planning, ensuring robust response and recovery capabilities.
- Introduce new tools, processes, and best practices to streamline operations and enhance security posture.
- Ensure service excellence across internal technical support (Level 3), delivering timely and effective solutions to critical escalations.
- Develop performance metrics and reporting for both internal leadership and external audits.
What You'll Bring
- 7+ years of progressive experience in IT Operations, Security, or Technical Infrastructure roles, with at least 3 years in a leadership capacity.
- BS/MS in Computer Science, Engineering, or equivalent technical experience.
- Proven experience managing global teams and complex distributed environments.
- Strong technical knowledge across Linux, Python, Microservices, Nginx, RabbitMQ, SQL, CI/CD pipelines, Git, Graylog, Docker, and Kubernetes.
- Expertise in compliance frameworks (ISO 27001, SOC 2, GDPR, CCPA, PCI).
- Excellent communication and stakeholder management skills, with the ability to translate technical complexity into business strategy.
- A proactive, hands-on approach with the ability to zoom out strategically when needed.
- Proven record of implementing scalable systems and processes that improve performance and reduce risk.
- Comfortable being on-call for critical issues outside of standard hours when necessary.