Courses Descriptions
"Learn essential techniques for developing quality customer service skills to enhance client satisfaction and build lasting relationships."
Understanding the Importance of Customer Service
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The Impact of Good vs. Poor Customer Service
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Key Principles of Quality Service
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Identifying Customer Expectations in a Digital Age
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Self-assessment: Your Current Customer Service Skills
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Verbal and Non-Verbal Communication
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Active Listening and Questioning Techniques
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Tone of Voice and Clarity in Online and Phone Interactions
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Communicating with Empathy and Respect
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Dealing with Language Barriers and Diverse Customers
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Recognizing and Managing Challenging Behaviors
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Staying Calm Under Pressure
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Turning Complaints into Opportunities
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Practical Scenarios: Responding to Difficult Customers
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The Value of Trust and Consistency
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Personalizing the Customer Experience
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Follow-up and After-Service Communication
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Creating Loyal Customers through Positive Interactions
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Using Feedback to Improve Service
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Customer Service Across Digital Platforms (Email, Chat, Social Media)
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Using Technology to Enhance Customer Experience
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Time Management and Multitasking Online
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Best Practices for Remote and Online Customer Service
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Final Assessment and Course Wrap-up
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