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Management Courses

Developing Quality Customer Service Skills Course | OilTrain

Certfee Diploma Courses

Institute: Certfee Diploma Courses

Certificate Type: Professional Certificate

Courses Descriptions

Learn customer de-escalation, service recovery frameworks, and active listening skills with OilTrain. Build your foundation in customer service today.

Understanding the Importance of Customer Service
0:00:00
The Impact of Good vs. Poor Customer Service
0:00:00
Key Principles of Quality Service
0:00:00
Identifying Customer Expectations in a Digital Age
0:00:00
Self-assessment: Your Current Customer Service Skills
0:00:00

Verbal and Non-Verbal Communication
0:00:00
Active Listening and Questioning Techniques
0:00:00
Tone of Voice and Clarity in Online and Phone Interactions
0:00:00
Communicating with Empathy and Respect
0:00:00
Dealing with Language Barriers and Diverse Customers
0:00:00

Recognizing and Managing Challenging Behaviors
0:00:00
De-escalation Techniques
0:00:00
Staying Calm Under Pressure
0:00:00
Turning Complaints into Opportunities
0:00:00
Practical Scenarios: Responding to Difficult Customers
0:00:00

The Value of Trust and Consistency
0:00:00
Personalizing the Customer Experience
0:00:00
Follow-up and After-Service Communication
0:00:00
Creating Loyal Customers through Positive Interactions
0:00:00
Using Feedback to Improve Service
0:00:00

Customer Service Across Digital Platforms (Email, Chat, Social Media)
0:00:00
Using Technology to Enhance Customer Experience
0:00:00
Time Management and Multitasking Online
0:00:00
Best Practices for Remote and Online Customer Service
0:00:00
Final Assessment and Course Wrap-up
0:00:00

Institution

Certfee Diploma Courses
Certfee Diploma Courses

A Certfee diploma certificate boosts your CV, validates professional skills, increases job opportunities, and helps you qualify for better careers globally.

Certificate Type: Professional Certificate

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Courses Includes:

  • Price : ₦105,000.00
  • Institute : Certfee Diploma Courses
  • Durations : 28 Hour
  • Lessons : 25
  • Students : 0
  • Language : English
  • Level : Beginners Level
  • Certifications : Yes
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