Courses Descriptions
"Working as an IT Support Technician involves troubleshooting hardware and software issues, assisting users with technical problems, maintaining IT systems, and ensuring network security to keep business operations running smoothly."
Overview of IT Support Technician Role
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Key Responsibilities and Career Paths
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Understanding Computer Hardware Components
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Operating Systems (Windows, macOS, Linux) Basics
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Software Installation and Configuration
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Virtualization Basics and Cloud Computing
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Introduction to Troubleshooting Methodologies
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Diagnosing and Resolving Common Hardware Issues
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Troubleshooting Software and Application Errors
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Network Connectivity and Internet Issues
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Remote Support and Helpdesk Tools
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IT Documentation and Best Practices
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Introduction to Networking and Network Devices
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IP Addressing, DNS, and DHCP Basics
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Configuring and Troubleshooting Wi-Fi and LAN Connections
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Network Security and Firewalls
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Introduction to VPNs and Remote Access
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Hands-on Practice with Network Diagnostics
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Fundamentals of Cybersecurity for IT Support
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Recognizing and Preventing Malware, Phishing, and Ransomware
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Antivirus and Endpoint Security Solutions
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Backup Strategies and Data Recovery Methods
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User Access Control and Security Policies
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Compliance and IT Security Best Practices
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Effective Communication and Customer Service Skills
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Handling Difficult Customers and Resolving IT Issues Professionally
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IT Support Ticketing Systems and Workflow
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Certifications and Career Growth in IT Support (CompTIA A+, Microsoft, Cisco)
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Job Search Strategies and Resume Building for IT Careers
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Final Project and Course Certification
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